KKR and NVP backed Infinx Healthcare to Establish Center of Excellence in Madurai, Elevating Local Talent and Advancing Healthcare RCM Technology

This center will create 700 jobs, drive AI-based healthcare innovation, and foster local talent through strategic educational partnerships, supporting Tamil Nadu’s vision for technological growth.

Madurai, Tamil Nadu, India, 7th November 2024 – Infinx, a trusted provider of AI-powered solutions for patient access and revenue cycle management (RCM), is pleased to announce the opening of its newest delivery center in Madurai, Tamil Nadu. This state-of-the-art facility will support the company’s mission of optimizing revenue cycle processes for U.S.-based healthcare providers, helping them focus on patient care while ensuring financial sustainability.

This strategic investment in Madurai aligns with Infinx’s global expansion goals and marks the company’s eighth center in India, complementing existing operations in Mumbai, Bangalore, and Hyderabad. The center will leverage advanced AI and automation technologies to streamline revenue cycle operations for its customers, further solidifying Infinx’s position as an industry leader. Infinx is one of the first ITES organizations to setup a center of this kind in Madurai.

“The opening of our new delivery center in Madurai marks a significant milestone in our journey toward transforming healthcare RCM through innovation and talent development. By investing in advanced AI-driven solutions and leveraging the immense potential of the local workforce, we aim to deliver unparalleled value to our clients while contributing to the technological growth in the country,” said Sudeep Tandon, Managing Director, Infinx.

Sudeep further added, “Our decision to establish this center in Madurai reflects the city’s strong talent pool, supported by a robust educational infrastructure and proactive government support. This center represents our commitment to building future-ready capabilities that not only optimize healthcare operations but also empower communities with high-quality employment opportunities and skills for tomorrow.”

The new center will create around 700 job opportunities over the next five years, providing high-quality employment in healthcare RCM to local talent. Infinx has partnered with esteemed educational institutions to recruit and train graduates. Infinx is committed to a comprehensive learning and development approach to ensure all new hires are well-prepared for their roles.

The joiners will receive role-specific training that covers technical skills, processes, and methodologies required for healthcare revenue cycle management (RCM). It has devised various competency-based learning & development programs such as the ACE (Associate Competency Excellence) initiative and GROW (Get Ready For Opportunities for Work). These have been designed and aimed at creating future leaders from within the company. In addition to classroom sessions, employees can access self-paced e-learning courses on our digital platform, covering a range of technical and soft skills.

Infinx Healthcare’s Madurai delivery center, with the help of Infinx’s platform that utilises cutting-edge AI and machine learning technologies, will focus on supporting healthcare RCM processes, enhancing accuracy, reducing errors, and speeding up decision-making. The company is committed to fostering a diverse and inclusive workplace, with a target of achieving 35% diversity within two years at the Madurai center. As part of its broader social responsibility goals, the company also plans to invest in local development initiatives, creating secondary employment opportunities and strengthening the local ecosystem.

About Infinx Healthcare:

Infinx provides innovative and scalable AI-driven solutions designed to optimize the financial lifecycle of healthcare providers across all functions within patient access and revenue cycle management. Combining intelligent, cloud-based software driven by artificial intelligence and automation, with support from consultants and billing specialists, Infinx helps clients preserve and capture more revenue, enabling them to shift focus from burdensome administrative tasks to patient care. By partnering with Infinx, providers stay a few steps ahead of ever-changing government regulations and payer guidelines so that they focus on strategically growing their business. It has a global team across the US, India and Philippines. Founded in 2012, Infinx is backed by leading global investment firms – Norwest Venture Partners and KKR & Co. For more information, visit www.infinx.com.