Healthcare IT Today Features Lora Pada and Navaneeth Nair on Balancing AI and Humans in Your RCM to Produce Clear ROI

The healthcare industry is increasingly embracing artificial intelligence (AI) to tackle challenges like prior authorizations, denials management, and revenue cycle optimization.

But success doesn’t come from technology alone—it’s about finding the right balance between automation and human expertise.

In this article, *Healthcare IT Today*’s John Lynn features insights from Lora Pada, AVP of Customer Success, and Navaneeth Nair, Chief Product Officer at Infinx.

Together, they discuss how combining AI with the human touch can drive efficiency, streamline workflows, and deliver clear financial results for healthcare providers.

One of the big challenges that healthcare faces is that AI and other technology solutions have promised the world to healthcare leaders and then often fallen short.  Once this happens, it creates a really challenging uphill battle for the next technology.  This has been particularly true with revenue cycle leaders who often express skepticism about AI’s role in healthcare due to past overpromises.  While there are still some companies out there over promising, AI technology has developed so rapidly that many of the past promises are now current reality.

As a healthcare leader, it’s your job to learn which RCM technology and AI solutions are really making an impact.  Given some of this skepticism, we sat down with Navaneeth Nair, Chief Product Officer at Infinx, and Lora Pada, AVP of Customer Success at Infinx, and asked them to share some real-world examples where Infinx has been able to directly impact things like efficiency and reimbursement rates for healthcare providers.

Pada also shares with us how Infinx is using AI and automation to free up healthcare staff for higher-value tasks and reduce manual workloads.  Plus, we dive in with them on how they approach balancing AI with human touch.  They explain how it is really important with RCM to find the balance between using AI and knowing when the human expertise is needed to really make the process accurate and effective.

Then, we ask Nair and Pada how they approach creating a clear ROI for healthcare organizations when implementing automation and revenue cycle solutions.  This includes taking into account things like shared risk models.  Finally, we ask them what is next for AI in revenue cycle management.

Check out our video interview with Infinx to learn more about leveraging great AI and humans to improve RCM and provide a clear ROI.