Epic go-lives and other EHR transitions can be chaotic, high-stakes operations that push revenue cycle teams to the limit. When claim work queues go unattended—even for a few weeks—organizations can lose millions in timely filing denials. In this episode of Office Hours, we welcome Tadd Miller, AR Manager at Ni2, an Infinx company, to share how his team averted disaster during a major Epic implementation by developing practical, real-world safety nets.
Tadd walks us through his battle-tested approach to reporting, queue oversight, and building systems that prevent “hidey holes” in work queues from swallowing claims. With a mix of automation and proactive team management, his methodology keeps claims moving and deadlines top of mind—even when systems change.
This is a must-watch session for revenue leaders preparing for EHR transitions or aiming to safeguard cash flow in complex billing environments.
Learning Objectives:
- Recognize the hidden risks to timely filing that arise during EHR installs and understand how to spot the early warning signs of revenue leakage.
- Apply reporting frameworks that proactively flag inactive work queues and identify claims at risk of missing payer-specific filing deadlines.
- Establish systematic oversight measures and escalation protocols that can be implemented pre- and post-go-live to maintain AR integrity.
Reach out to us if you would like to get notified when the recording of this webinar is available.