In this Wilshire IT RevCast podcast episode, host Evan Martin features Stuart Newsome, CPCO, VP of RCM Insights at Infinx. Stuart breaks down what it really takes to apply artificial intelligence in revenue cycle management (RCM). He explores the critical difference between automation and true intelligence, and why many AI tools fall short when they’re not built with real-world workflows in mind.
Stuart also shares practical advice for evaluating new technologies, aligning AI investments with business goals, and avoiding common pitfalls in implementation. Whether you’re a healthcare executive, RCM leader, or just curious about the future of AI in healthcare, this conversation offers clarity, strategy, and a few hard truths.
Listen to the podcast here.