SCHEDULING SIMPLIFIED
Help more patients get on your schedule
Effective patient scheduling is essential to maintaining a smooth-running healthcare facility. However, the challenges of managing appointments—such as double bookings, missed appointments, and high no-show rates—can strain your in-house staff and disrupt operations.
By outsourcing patient scheduling, you can ensure that your practice remains efficient, patient-focused, and free from administrative burdens.
We tackle these challenges head-on by providing dedicated scheduling support, offshore or onshore (depending on your budget) allowing your internal team to concentrate on delivering excellent patient care.
HOW WE DO IT
Specialists aligned with your existing processes
By aligning with your current workflows, our dedicated scheduling team ensures that every aspect of patient scheduling is handled with precision, reducing operational burdens and enhancing patient satisfaction. If you don’t have a system set up, we can help you with that, too.
Efficient coordination
- Managing appointment scheduling directly within your existing processes, including seamlessly working with provider telephone systems like RingCentral, Nobel, Mitel, Cisco Jabber, Cisco Webex, and Sangoma.
- Proactively addressing potential double bookings or conflicts.
Proactive patient engagement
- Sending automated reminders to reduce no-shows.
- Coordinating follow-ups and rescheduling as needed.
Accurate scheduling
- Validating insurance details in EHR during the scheduling process.
- Optimizing resource allocation to efficiently manage appointment times and staff schedules.
SPECIALTY EXPERTISE
Healthcare schedulers trained for your specialty
Our scheduling teams are specifically trained to meet the unique needs of your medical specialty, whether it’s radiology, laboratory, ophthalmology, or other specialized areas.
Tailored training programs
Each scheduler undergoes rigorous training focused on the specific protocols, terminology, and patient care requirements of your field, ensuring accuracy and efficiency in every appointment.
Healthcare-specific language training
Our team undergoes specialized training in healthcare terminology and communication best practices, ensuring that they are well-prepared to address patient needs accurately and professionally. This focus on specialty-specific language helps prevent misunderstandings and ensures smooth communication.
Accurate appointment management
With their specialized knowledge, our schedulers handle complex scheduling tasks with precision, reducing errors and ensuring that every appointment is correctly booked and prepared for in advance.
Patient-centric care
Our deep understanding of your specialty allows us to provide a seamless, patient-focused experience, reflecting the high standards of care your practice is known for.
ENGLISH PROFICIENCY
Ensure clear communication with your patients
Our offshore team is highly proficient in English, ensuring that all patient interactions are conducted with clarity and professionalism. We understand the importance of effective communication in healthcare, and our team is equipped to deliver the same level of patient care you would expect from an onshore team.
Fluent and articulate communication
Each member of our offshore scheduling team is fluent in English, trained to handle conversations with precision and care. This fluency ensures that patients feel comfortable and understood during every interaction, helping to build trust and confidence in your practice.
Onshore team as a reliable backup
To further enhance reliability and support, we also offer an onshore team as another option. This ensures that all communication needs are met seamlessly, providing an additional layer of assurance that your patients will always receive the highest standard of care.
Patient-centric approach
We prioritize your patients’ comfort and satisfaction by providing clear, empathetic communication. Our team’s proficiency in English, combined with their understanding of patient care, ensures that every conversation is handled with the utmost respect and attention to detail.
DRIVE SCHEDULING EFFICIENCY
Stay on top of our scheduling performance
Be updated with regular tracking of our scheduling activities. We continuously monitor crucial metrics like booking accuracy, call handling times, and patient interactions. This transparency ensures that your scheduling process is always optimized for maximum efficiency and patient satisfaction.
Proactive optimization
Beyond just tracking, we dive deep into the data to uncover patterns and potential areas for enhancement. By proactively addressing any emerging issues, we help ensure that your scheduling operations remain smooth, minimizing any potential disruptions to patient care.
Custom performance insights
Receive detailed, customized reports that provide insights into the performance of your scheduling operations. Whether you need a daily overview or a deeper analysis of monthly trends, our reporting tools give you the information necessary to make informed decisions and continuously refine your patient scheduling strategies.
COST EFFICIENCY WITH HIGH QUALITY
Maximize value without compromising on service
By leveraging our offshore team, you can achieve significant cost savings while maintaining the highest standards of service. Our approach ensures that you get the best of both worlds—affordable solutions that don’t sacrifice quality.
Our schedulers are dedicated to delivering exceptional results, allowing you to optimize your operations and improve your bottom line without increasing overhead. This strategic balance of cost efficiency and high-quality service enables your practice to focus on what matters most—providing excellent patient care.
SCALABLE TO MEET YOUR NEEDS
Flexible solutions that grow with your practice
Our patient scheduling services are designed to scale with your practice, whether you’re a small clinic or a large healthcare network. As your patient base grows or your operational needs change, we can easily adjust the level of support we provide. This flexibility ensures that your scheduling operations remain efficient and responsive, no matter the size or complexity of your practice.
With our scalable call center solutions, you can confidently expand your services without worrying about overwhelming your existing resources.
We’re here to support your growth, providing the same high level of service as your needs evolve.
WHAT OUR CLIENTS ARE SAYING
See how our patient scheduling services have made a difference
Our patient scheduling services have significantly improved both operational efficiency and patient experience. Below, you’ll find testimonials from patients who have experienced the benefits of our seamless scheduling process, reflecting the care and precision we bring to every interaction.
“This is my first-time calling in. the advocate that was helping. She gave me great service and I appreciate the patience and clarity and even repeating things when I Needed. She gave above and beyond help!”
Patient,
Imaging Center
“The person who was helping me I just want to compliment him because he was very clear and was really helpful, and I think he can teach others that manner that he has. I just wanted to say thank you and I hope he can get some recognition.”
Patient,
Imaging Center
“I just wanted to let you know that Jessie is Amazing. He is so great and appreciate him so much.”
Patient,
Imaging Center
