REAL-TIME INSIGHTS
On-Demand Insights Into Patient Access Plus Performance
Providers who subscribe to our Patient Access Plus solution do not need to wait for performance recap emails to check how their prior authorization and eligibility verification cases are faring in our platform. They can view this data on their own time.
Comprehensive dashboards updated in real-time
Data gets updated in real-time. Filter reports to see the data that’s important to you like:
- total number of cases uploaded to our platform
- approval and denial rates
- turn around times
- which payers are causing delays
- which CPT codes are resulting in auth denials
- which physician orders are getting kicked back due to incomplete clinicals
Insights to drive action
Actionable insights into usage metrics to help improve your organization’s patient access workflow upstream and lower claim denials due to patient access related issues downstream.
Transparent view into Patient Access Plus workflows
Keep tabs on our performance with our quality metrics dashboard to confirm we are meeting rates in our service level agreement.
PRIOR AUTH ANALYTICS
Data Visualized In Prior Authorization Dashboards
Prior authorization metrics are available in 4 dashboards- overview, case analytics, request analytics and quality analytics. Choose the period you would like to analyze by updating the create and service date periods.
Below are views that are available in each dashboard.
FIRST DASHBOARD
Prior Authorization Overview
- Total Cases
- Finalized Cases
- Cancelled Cases
- Action Required Cases
- % Approved Requests
- Average Initiation Turnaround Times
- Average Completion Turnaround Time
SECOND DASHBOARD
Prior Auth Case Analytics
- Total Cases
- Priority Distribution
- Status Distribution
- Top 10 Users
- Top 10 Physicians
- Top 10 Facilities
- Average Initiation Turnaround Times
- Average Completion Turnaround Times
- Cases Raw Data
THIRD DASHBOARD
Prior Auth Request Analytics
- Total Requests
- Status Distribution
- Top 10 CPT Codes
- Top 10 Payers
- Top 10 Denied Reasons
- Top 10 Action Required Reasons
- Top 10 Not Processed Reasons
- Top 10 Peer to Peer Review Reasons
- Average Initiation Turnaround Times
- Average Completion Turnaround Times
- Average Completion Turnaround Times by CPT Code
- Average Completion Turnaround Times by Payer
- Request Raw Data
ELIGIBILITY VERIFICATION ANALYTICS
Data Visualized In Eligibility Verification Dashboards
Eligibility verification and benefits check metrics are available in 3 dashboards- overview, case analytics and request analytics. Choose the period you would like to analyze by updating the create and service date periods.
Below are views that are available in each dashboard.
FIRST DASHBOARD
Eligibility Overview
- Total Cases
- Finalized Cases
- Cancelled Cases
- % Eligible Requests
- Average Initiation Turnaround Times
- Average Completion Turnaround Time
SECOND DASHBOARD
Eligibility Case Analytics
- Total Cases
- Priority Distribution
- Status Distribution
- Top 10 Users
- Top 10 Physicians
- Top 10 Facilities
- Average Initiation Turnaround Times
- Average Completion Turnaround Times
- Cases Raw Data
THIRD DASHBOARD
Eligibility Request Analytics
- Total Requests
- Status Distribution
- Top 10 CPT Codes
- Top 10 Payers
- Average Initiation Turnaround Times
- Average Completion Turnaround Times
- Average Completion Turnaround Times by CPT Code
- Average Completion Turnaround Times by Payer
- Request Raw Data
SHAREABLE DATA
Share Progress With Stakeholders
Be proactive and share these dashboards with your leadership to show you are on top of making sure more patients are being seen and claims will not be denied due to any patient access issues.
No need to wait for our emails, reading slides and manipulating spreadsheets to assess how your cases are performing in our patient access platform.
Gain actionable insights to empower your teams to continue to improve frontend workflows so cases submitted get approved quickly.
EDUCATION
Helpful Resources For Your Team
We create educational materials frequently in the form of virtual office hours, articles, white papers, webinars and podcast episodes which help our clients and peers with common patient access and revenue cycle challenges they face. If you would like us to address a specific topic, feel free to reach out to us.
