As health systems navigate rising costs, workforce shortages, and mounting regulatory complexity, automation is taking center stage as a critical tool for stabilizing the revenue cycle. According to a new HFMA and Eliciting Insights survey, over one-third of health system executives plan to automate two or more RCM and finance functions.
In an HFMA Executive Roundtable, Navaneeth Nair, Chief Product Officer at Infinx, joined leaders from Mayo Clinic, Saint Luke’s Health System, and others to discuss the practical ways technology and automation are helping revenue cycle teams not only survive—but evolve.
The panel explored:
- How automation is helping reduce burnout and make RCM roles more attractive to younger professionals
- Why a hybrid approach—combining global workforce strategies with automation—is becoming essential
- How health systems are tackling high-volume, low-dollar denials that quietly erode financial health
- Where AI fits best today: from autonomous coding to denial pattern recognition and appeals automation
Navaneeth Nair noted that AI can serve as a “copilot” for a new generation of revenue cycle professionals, helping them navigate complexity while learning on the job. He likened the shift to the mechanization of farming—where humans didn’t disappear, but rather adapted into new, tech-enabled roles.
While no single solution emerged as a “silver bullet,” the discussion made it clear: automation is no longer optional—it’s foundational to a resilient, modern revenue cycle.
Want to see how organizations put this into practice? Read the full HFMA roundtable article here.