A recent report from Kaufman Hall underscores the urgent need for strategic intervention related to healthcare’s tightening margins and escalating expenses. Significant increases in labor expenses, bad debt, charity care, and days in Accounts Receivable (A/R) since 2021 are called out in the report. These challenges lay a compelling groundwork for leaders to turn to automation, especially in administrative domains like revenue cycle management (RCM).

The resulting chatter around automation in RCM has often manifested in immense promises, but technology leaders are confronting a more nuanced reality of automation technology. Here are three myths surrounding automation in healthcare RCM.

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